Very Low Download Speed

[ACarlin94]

For a good few weeks or months, the download speed has been going from 55mbps back down to 1mbps or even lower. Always goes back and forward and this is using an ethernet cable. The WiFi has also been very low from another room. Restarting router doesn't seem to be a good permanent fix as the connection goes right back down after a few minutes.

[Michelle-TalkTalk]

Hello,
 

Can you please update your community profile to include your:
 

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Skynet_TX]

Hi @ACarlin94,

What model of router do you have ?

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

The Support Team here probably won't be around now until Monday, but they should be able to respond to this post early next week to help.