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Broadband help

For queries about your TalkTalk broadband service.

change in wi-fi connectivity with some devices

S-B58
First Timer
Private Message TalkTalk
Message 2 of 2

Since my block of flats was fitted to fibre, my mobile phone and thermostat will not connect to my router. My mobile appears to disable the connection. Why is this?  

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1 REPLY 1

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi S-B58

 

I'm sorry to hear this.

 

Can I just check, are all other devices working ok? Is this is only affecting the mobile/thermostat?

 

Did you receive a new router?

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