new router not delivered

[shuffmuff]

hi, you contacted me to renew my contract, i did so but i said the router i have had is in need of replacing as its so old and cuts off when moved. 

this was all good and i was told a router would be sent, that was 13th december and it has still not arrived, can you please get in touch or ii will have to call and reconsider our agreement to renew with you, i dont want too and probably sounds worse when reading than the situation is, please let me know if you sent it or not.

in the meantime i will check address in account although i cant see how that could be wrong, thank you

[amahle-TT]

Hi there @shuffmuff, we have checked under your account, and the order did not go through, we do apologize for that. Kindly confirm your address in private, thanks.

[Mandisa-TT]

Hi @shuffmuff we will be looking into your query and assist you with your query. 

[Gliwmaeden2]

Please complete your community forum profile details, @shuffmuff to facilitate staff. 

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.