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For queries about your TalkTalk broadband service.

"Wi-Fi Doesn’t Have a Valid IP Configuration" error message on some devices

Shura
First Timer
Private Message

on ‎19-11-2022 04:50 PM

Message 2 of 2

We have been losing the WiFi connection on some devices recently - sometimes all devices lose connection but sometimes some of them are still connected. So, sometimes the laptops cannot connect to the Wifi, but mobile phones are fine, but other times mobiles also cannot connect.

The error message "Wi-fi doesn't have a valid IP configuration" is shown on the laptop when it is unable to connect to the internet.

 

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1 REPLY 1

KeithFrench
Community Star
Private Message TalkTalk

on ‎20-11-2022 11:12 AM

Message 1 of 2

When you get this error, is the laptop actually connected to the router via WiFi, or has it dropped out? If you go to a command prompt (assuming your laptop is Windows) and enter this command followed by the Enter key:-

 

ipconfig /all

 

Then copy & paste it into Notepad & attach it to your reply, I will try & work out what is going wrong.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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