We want to help TalkTalk customers with disabilities get the most out of all our services. We provide the following support for customers with a cognitive impairment:
We provide free directory enquiries for customers who are unable to use a printed directory and also able to provide connection to the requested number.
You can apply for the Free 195 Directory Enquiries by calling 0800 587 0195 (between 09:00 - 16:00 Monday to Friday).
Once registered, you'll be given a PIN number and can start to use the 195 service. The 195 team are dedicated to support those with accessibility requirements. The service also offers a connect service which will connect you to the required number.
This is a free service for customers who rely on their TalkTalk services for health and mobility reasons. If you're eligible, you'll get priority when you report a fault to us. The service is only available to you if your household includes someone at risk, or you have accessibility requirements such as:
To apply for this service contact us. Also note that unfortunately, we’re unable to offer this service if:
We're also able to provide a copy of this article in other formats such as large print, braille or audio, you can request this by contacting us