We want to help TalkTalk customers with disabilities get the most out of all our services. We provide the following support for customers with a cognitive impairment:
Appointing a Nominated User enables someone to discuss various aspects of your account including balance enquires and call charges and able to make payments on your behalf. Your Nominated User is not liable for any charges on your account, as you remain as the Account Holder.
To request an application form you'll need to contact us once completed with your details, let your Nominated User complete their section, then send the form back to us at the address on the form.
There are many reasons why you may need to appoint a Power of Attorney Nominee to manage your TalkTalk account. The most common ones are:
To request an application form you'll need to contact us then complete and return the form along with a copy of the documentation to prove you have power of attorney/authority to act and we'll update your account within 28 days. You can also visit GOV.UK for more information.
This is a free service for customers who rely on their TalkTalk services for health and mobility reasons. If you're eligible, you'll get priority when you report a fault to us. The service is only available to you if your household includes someone at risk, or you have accessibility requirements such as:
To apply for this service contact usplease note that unfortunately, we’re unable to offer this service if:
Speed Dial makes it quick and easy to call your favourite numbers from your home phone, and you can set it up for any UK landline, mobile or international number. The service itself is completely free to use, you'll only be charged the cost of the call you're making.
Once you’ve added numbers to your Speed Dial list in My Account you can start calling them from any of your home phones.
Continue reading for more information about other accessibility features, if you'd like to speak with our support team head over to our contact us page
We're able to provide free directory enquiries for customers who are unable to use a printed directory and the connection to the requested number. You can apply for the Free 195 Directory Enquiries by calling 0800 587 0195 between 09:00 - 16:00 Monday to Friday.
Once registered, you'll be given a PIN number to start using the 195 service. The 195 team are dedicated to supporting those with accessibility requirements.
The Text Relay Service provides text-to-voice and voice-to-text translation for those who are deaf, hard of hearing or speech impaired with the aid of a relay assistant.
You and the person you're calling will be connected via a relay assistant. All relayed calls are confidential, and no personal information will be shared except in very specific circumstances.
We can provide your bills and contracts in other formats such as large print, Braille or audio upon request. To request one of these formats contact us with your account details and desired format.
CallSafe is our new, free security feature that works in the background to help stop unwanted callers from reaching you. Take control of your home phone by approving, blocking or screening your incoming calls:
Dial 1 4 7 2 from your TalkTalk landline and press 1 to activate CallSafe. When managing a screened caller, CallSafe will ask you to choose one of the following options:
You can manually edit your Blocked/ Approved lists and view your screened calls in My Account
TalkTalk TV gives you the choice to customise the appearance of the TV screen to improve legibility.
TalkTalk TV offers an alternative high contrast colour scheme which you may find improves legibility. To adjust your contrast settings follow the steps below:
If you'd prefer channel names to appear as text rather than logos in the guide or mini guide, you can turn the logos off by following the steps below:
If you’re having trouble reading text on the screen then your TalkTalk TV Box’s zoom function might be able to help you with this. Also, your box is compatible with selected USB keyboards that can be used to help navigate the menus.
You can zoom in and enlarge the menus and notification messages on your TV screen, allowing you to have a larger view of any text. Please note, this feature doesn't work whilst you're watching programmes and you won't be able to select anything onscreen whilst zoomed in. The zoom is set to enlarge the page view by 1.33 times its original size and can't be zoomed in further than this.
The zoom feature has a dedicated button on your remote to help you. Once you've zoomed in, your TalkTalk TV Box will remember this setting even if you switch it off at the wall. To return to normal view simply press the Zoom button again.
We're also able to provide a copy of this article in other formats such as large print, braille or audio, you can request this by contacting us