As far as I can see this solution may be free to set up but involves an ongoing monthly cost to maintain. Why should we have to do this when Talk Talk ought to be providing us with a functioning email service for which we are already paying?
@OCE_Ady my email testing today shows no improvement with messages to GMAIL & HOTMAIL going straight to Spam and messages to YAHOO not arriving at all. So no change for several days.
Do you have any update for us since your last comments on Wednesday?
I'm really sorry that you're continuing the experience problems, our email admins are doing what they can to get the issues resolved as soon as they can
My testing today shows messages to Gmail & Hotmail still going straight to Spam.
The message I sent Friday to Yahoo however was now received albeit several hours late. No sign of todays message, yet.
Pipex email system is therefore still not fit for purpose.
Todays testing showed that emails to Gmail & Hotmail still going straight to spam and messages to Yahoo back to being delivered a few hours late. So any, small, improvement was short-lived.
@OCE_Chris Are your Email Admins still working to fix this or have they given up ?
Hi @OCE_Chris .Thanks for heading up on this in @OCE_Ady 's absence. My experience today is that I an successfully send email to both Gmail and Talk21 (Hosted by BT/Yahoo) from both Pipex Webmail and Outlook. Emails go direct to the Inboxes for both domains. However, I am aware that emails sent to Gmail recipients from Friday and over the weekend went straight to Spam, so there appears to be inconsistency still (compare my results from those of @stevesurrey for example). There still appears to be an issue with Sky emails.
Grateful if you could obtain from your Email Admins a definitive update on 'progress' here, as we're seeing very little to support that 'in nature'. This has all now gone an inordinate amount of time (I'm sure you agree), and you cannot reasonably continue to burden your Users to act as testers for YOUR service. I'll say it again, I'm afraid: at what point will the decision be made that the 'fix' has not been successful, and what will happen then? I think these are reasonable questions that should be answered honestly.
@Muddymedic given the deathly silence each time your last question has been asked I have come to the conclusion there is no Plan B.
The only reason I have stayed with TalkTalk as long as I have is that I didnt want the hassle of changing email addresses. If I have to do that anyway, as the Pipex ones are just too unreliable, then once my current contract expires I will be a 'free agent' with my choice of ISPs.
@ferguson yes I already know that. I just would have left TalkTalk a long time ago owing to its poor service if not for the hassle of changing email addresses. If I have to change those anyway then I have absolutely no reason to remain with TT.