Hi BfG1963, have you got alternate details setup in the Password Recovery Tool? If not I can help you get the password reset. I need you to add ALL of the following to the private note section of your community profile:
Email address affected.
Date of Birth.
Mobile contact number.
Phone number linked to email address
Full postal address email is linked to.
Once you've added that post back to let me know and I'll raise a fault ticket to get this sorted for you.
thanks for the prompt response Ady,
It's a really old email address and I'm not sure which phone number/address the account is linked to. I cna provide all other details, could you prompt me as to how to enter them in the private section please?
Dave thanks for adding that, but I do need a landline number and full postal address in order to raise the ticket.