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email support

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Accessing mypostoffice email with TalkTalk

MartinRenouf
First Timer
Private Message TalkTalk

on ‎10-11-2024 03:07 PM

Message 2 of 2

Hi - Like others who raised similar questions, I have a @mypostoffice.co.uk email address which migrated through Shell Energy, Octopus Energy and now to Talk Talk. I am currently only able to access my email via the Shell Energy webbmail service, and in the past couple of months am no longer able to get my email on my email client.

Anybody out there know what's happenning wkith TalkTalk fixing this issue?

Anybody got a workaround where they've managed to get mypostoffice emails to work on an email client? If so, can you share what server settings you're using?

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1 REPLY 1

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎11-11-2024 10:33 AM

Message 1 of 2

Hi MartinRenouf, you have to go through the Shell migration team we don't have access to their tools or systems. When you call or use chat you need to ask for the Shell team. No one outside that team can help you. 

 

 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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