Ask us about your TalkTalk email account and Webmail.
on 18-02-2023 12:38 PM - last edited on 18-02-2023 01:17 PM by Gondola
Hi Ady,
I am having the same problem. Since 27th January I have not been able to get emails on my Android tablet. I am unable to set up a new account, it states the username or password is incorrect or POP3/IMAP access isn't turned on for this account. Check your email account settings on the web, then try again. I can log onto webmail. Please could you check to see if my account has full function.
on 28-02-2023 10:52 AM
To clarify, the Samsung email app server settings are:
IMAP Incoming server: mail.talktalk.net
Security type: SSL
Port: 993
SMTP Outgoing server: smtp.talktalk.net
Security type: TLS
Port: 587
Require authentication to send emails: ON
Gondola Community Star 2017-2024
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on 28-02-2023 10:49 AM
Hi Phillida, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 22-02-2023 08:50 AM
I don't mind what settings I use. I would just like the email working. I have tried IMAP, IMAP server mail.talktalk.net, SSL, port 993, SMTP server smtp.talktalk.net, TLS, port 587. Please could you get full access restored as soon as possible
on 22-02-2023 08:49 AM
I don't mind what settings I use. I would just like the email working. I have tried IMAP, IMAP server mail.talktalk.net, SSL, port 993, SMTP server smtp.talktalk.net, TLS, port 587. Please could you get full access restored as soon as possible
on 18-02-2023 11:30 PM
What incoming port setting are you hoping to use?
Gondola Community Star 2017-2024
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on 18-02-2023 08:12 PM
No it is not set to either of those port numbers. I tried following the settings but it came up with the same error message. Please can you request TalkTalk restore full access as soon as possible. Thanks for your assistance.
on 18-02-2023 06:24 PM
The device is capable of supporting secure mail.
Follow the guide to check the settings on your device. Is the incoming server port number set to 110 or 143? If so it's not set for secure mail.
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on 18-02-2023 06:11 PM
Hi,
Thanks for your message. The model of tablet is Samsung Galaxy Tab A (2016) SM-T580. Android Version is 8.1.0 and it is Samsung Email. No other devices are accessing the email. I have not received any messages about updating server settings.
on 18-02-2023 01:27 PM
Looks like your email mailbox has been limited to webmail only access because of continued use of insecure settings. Have you received a notification from TalkTalk about updating the server settings?
TalkTalk will notify you in advance of TalkTalk Mail being limited to webmail only access if:
What model of Android tablet is it and what is the operating system and email software in use? Asking so a check can be made of compatibility. And are you using any other devices or methods to connect to the mailbox? All, other than webmail that is secure by design using an up to date browser, must use secure settings.
If secure settings are in place I can request TalkTalk restore full access and that'll happen next week.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Account holder name, TalkTalk home 'phone number (if not Data Only broadband)
Alternative mobile contact number. Full address with postcode (in the Location box)
Scroll down to Private notes to add the email address and customer account number
Check and Save changes
Select here: Update your profile
In the meantime use webmail.
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address and password, select Sign in.
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Email settings and device setup guides for TalkTalk Mail
Setting up TalkTalk email on an Android device
Gondola Community Star 2017-2024
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