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on 24-02-2023 01:35 PM
Hi
We use both Outlook and iPhone to access emails.
Since the 17th of Feb, our incoming email has had an issue with our credentials. Outgoing works perfectly.
Please could someone assist with how to restore IMAP access for the above client apps ?
Webmail works 100%, so we know the credentials are ok.
Thank you
on 28-02-2023 10:59 AM
48 hours is the norm, but its been delayed. I'm told it will be sorted very shortly.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 28-02-2023 10:44 AM
Good morning
Still no IMAP service. What is the usual turn around for the restore you have requested ?
Thank you
on 27-02-2023 01:32 PM
Hi, my apologies there appears to have been a delay in getting them sorted this weekend. I've sent chasers already this morning.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 27-02-2023 01:29 PM
Hi Ady
I'm afraid that our IMAP access is still not working on this address.
We're getting various error messages saying that the server cannot be contacted, or we cannot connect.
Outlook has been restarted etc.
Any ideas ?
on 27-02-2023 10:57 AM
You're very welcome.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 24-02-2023 03:08 PM
Your second reply has just shown. Perfect, thank you for your assistance.
on 24-02-2023 03:06 PM
Hi
Ah ok, that makes sense. Would you be able to please restore service ?
Thank you
on 24-02-2023 03:05 PM
Your other mailbox hasn't be limited yet, which explains why only 1 is limited.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 24-02-2023 03:04 PM
Hi tinkercharlton, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
24-02-2023 02:58 PM - edited 24-02-2023 02:59 PM
Hi Ady
Yes, all of our email settings have been updated to those published recently.
Curiously, our second email account works 100% with the new, secure settings - but this one doesn't.
Thank you
on 24-02-2023 02:54 PM
Hi tinkercharlton, I need you to confirm that you're using the secure mail settings and then we can get full service restored.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.