IMAP email access blocked

[tinkercharlton]

Hi

We use both Outlook and iPhone to access emails.

Since the 17th of Feb, our incoming email has had an issue with our credentials. Outgoing works perfectly.

Please could someone assist with how to restore IMAP access for the above client apps ?

Webmail works 100%, so we know the credentials are ok.

Thank you

[Ady-TalkTalk]

48 hours is the norm, but its been delayed. I'm told it will be sorted very shortly.

Ady

[tinkercharlton]

Good morning

Still no IMAP service. What is the usual turn around for the restore you have requested ?

Thank you

[Ady-TalkTalk]

Hi, my apologies there appears to have been a delay in getting them sorted this weekend. I've sent chasers already this morning. 

Ady

[tinkercharlton]

Hi Ady

I'm afraid that our IMAP access is still not working on this address.

We're getting various error messages saying that the server cannot be contacted, or we cannot connect.

Outlook has been restarted etc.

Any ideas ?

[Ady-TalkTalk]

You're very welcome. 

Ady

[tinkercharlton]

Your second reply has just shown. Perfect, thank you for your assistance.

[tinkercharlton]

Hi

Ah ok, that makes sense. Would you be able to please restore service ?

Thank you

[Ady-TalkTalk]

Your other mailbox hasn't be limited yet, which explains why only 1 is limited.

Ady

[Ady-TalkTalk]

Hi tinkercharlton, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[tinkercharlton]

Hi Ady

Yes, all of our email settings have been updated to those published recently.

Curiously, our second email account works 100% with the new, secure settings - but this one doesn't.

Thank you

[Ady-TalkTalk]

Hi tinkercharlton, I need you to confirm that you're using the secure mail settings and then we can get full service restored. 

Ady