Adding second email address to mail box

[EJR07]

I can't add a second email address to my mailbox. I have subscribed to everymail. I have tried all the steps to add but I keep getting error messages. My poor dad can't send emails. Been trying to sort this for over two weeks, just keep going round in circles. Please help its so frustrating.

[amahle-TT]

You have a follow-up scheduled today between 10:00 and 12:00. Your complaint manager will reach out to you to discuss further details. Thank you.

[EJR07]

Once again. I have already been in touch with everymail. They say I need to subscribe { pay an extra £50} My two emails are on my talktalk account but clearly havent been linked together in the switch to everymail. I can still use my email account but my dad can't send emails and gets error message to subscribe. As talk talk have taken my money this is a talk talk issue to resolve! 

[amahle-TT]

Thank you for confirming that the emails are linked and you have subscribed to every mail kindly get in touch with Everymail and they will be able to assist you further with this, thanks. https://everymail.com/support

[EJR07]

once again I am just going round in circles. Been on the phone so many times over the 4 weeks, no one can help. I have paid £50 to talktalk for mine and my dads email address . My dads email is connected to my account but he keeps getting error messages to say his account will be deleted if he doesn't subscribe. When chat to everymail they say I haven't subscribed. I have paid talktalk yearly for a couple of years now to keep our emails. Last £50 was taken from talk talk in August.

[amahle-TT]

Hi there, please let us know when you are done updating your details on your profile regarding your dads' query here is the number to our customer service department 03451720088 who will be able to assist you moving forward, you can contact them between the times Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed

[EJR07]

Hello,

Yes I received email about transferring to everymail. I can sign into webmail and mailbox manager but it won't let me add my dads email as it says it already exists. My dad sees the red banner when accessing his emails and he could no longer send emails. We had to sign him up for a trial so he could finally send emails as we have been trying to sort the issue for over 4 weeks. My email is in mailbox manager but my dads isn't there but it is connected to my account REMOVED FOR SECURITY.

[fr8ys]

Have you received an email about transferring to Everymail?

Can you sign into Webmail or mailbox manager?

If so what email addresses can you see and what is missing in Manager? Please don't post the answer to this question here but detail them in the private notes field (link later in the post) so Staff can see them (post back to say you have done so though).

Do you see a red banner to subscribe in Webmail? Does your Father?

It looks like you have not completed your profile on the community, and for a quicker reply can you please ensure your personal information up to date. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info.

Please post back with the requested info so staff can pick up on Monday

Thank you

[EJR07]

This does not work, everymail try to tell me I have not subscribed. 

[EJR07]

Find this thread so confusing and I am so frustrated trying to get this issue sorted. Been trying to sort for over 4 weeks now and I am just going round in circles. I paid talktalk £50 in August for my email accounts. I can confirm it definitely left my bank account.

[fr8ys]

@EJR07 as mentioned on another thread you have posted on, please stick to this one and could you clearly state the facts for staff to review as your other post contradicts aspects posted here.

Thank you.

[kanya-TT]

You will have to contact Everymail now, we cannot add anything now for you as all details are with Everymail. https://everymail.com/support

kanya

[EJR07]

Yes I have subscribed. Pay £50 a year

[kanya-TT]

Are you subscribed to everymail? 

Kanya

[EJR07]

I can't add my dads address to my account. Says my dad needs to subscribe too. He has lost the ability to send emails. 

[kanya-TT]

Hey there, @EJR07. What seems to be the issue?

Kanya

[EJR07]

No I have the account. Pay £50 a year, its only become a problem now we have moved to Everymail

[kanya-TT]

Hey there, @EJR07. Does your dad have a separate account with TalkTalk?

Kanya