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on 13-11-2025 03:30 PM
When I joined tiscali many years ago ,I could have family members using e mail on my account this carried on to talktalk .just recently mybrother cannot access his tiscali.co.uk e mail account , why has this happened
on 13-11-2025 03:52 PM
Hi there @Pawales67? please confirm what shows up when you are trying to access your emails.
13-11-2025 03:52 PM - edited 13-11-2025 03:54 PM
All of them need to be specifically linked to your Broadband Account, @Pawales67?.
If they are legacy addresses, Talktalk doesn't have a record of this:
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/td-p/3115859#M1947...
So please follow instructions in the above link.
See also the following for context:
https://help-centre.talktalk.co.uk/Email/Find_info_or_guidance_about_my_Email/Email_Transition_FAQs
