BOMBARDED WITH SPAM FROM ONMICROSOFT.COM DOMAIN

[MisterStu]

Nothing I do stops them from coming through. Do your email spam filters even work?

It's been happening for months now and I'm at the end of my tether with this. 

Nothing genuine comes from the domain 'onmicrosoft.com' so why can't you permanently block it?

[Billx]

Hi, @MisterStu 

You say that you have received a lot of spam emails coming from the ONMICROSOFT.COM domain.

Blocking the individual email addresses won't be suitable.

Have you entered that domain in the filter section (Rules section) in the settings of your TalkTalk webmail?

In TalkTalk webmail --> click the Cogwheel on the top right --> click 'All settings' --> Scroll down until you see 'Rules' --> click 'Rules'

--> click 'Add new rule'

--> click 'Add condition'

--> click 'Email-address' --> Leave the Header setting as is, set to 'From' --> change the Part setting from 'All' to 'Domain'

--> enter 'onmicrosoft.com' in the text box

--> 'Add action' --> click 'Reject with reason' --> enter in the text box "Rejected by recipient, as you the sending domain, have been a total nuisance."

[MisterStu]

Read my latest reply to them. 

I may as well have asked a fish how to speak Latin.

[MisterStu]

In your private messages, you directed me to a basic first-time user F.A.Q

Then you told me to clear my Chrome cache, without you even asking which internet browser I use. 

This shows an incredible lack of knowledge, especially as residual cache would have absolutely nothing to do with YOUR servers being unable to filter spam emails. 

Is this really the level of support you give out to everyone?

[Billx]

Hi, @MisterStu 

Did the private message from @sabelo-TT solve your issue?

I doubt it.

[sabelo-TT]

@MisterStu, please check on your private inbox as I have just sent you a private message. 

[MisterStu]

Yes. I've done this so much that it won't allow me to block any more because you put a limit on this, but It's always a different sender, so this is pointless and I'm I'm a bit baffled as to why you'd even suggest this, as this tactic is proven not to work at all.

I need to block ALL emails coming from onmicrrosoft.com

[sabelo-TT]

Thank you for this. Have you tried stopping incoming mails from that particular email address via your email settings?

[MisterStu]

I do have an active talktalk account with several active email addresses associated with it.

[sabelo-TT]

@MisterStu, allow me to further look into this matter. If I may firstly ask, do you currently have an active TalkTalk account. 

[fr8ys]

Thanks for confirming. You seem to have done all I can think of too.

I'll leave you in the support staff's hand and they will get back to you.

[MisterStu]

I never unsubscribe, I always report as spam/block/delete

I access my emails in various ways, but the spam emails are appearing in my webmail talktalk inbox & my spam folder (it recognises some as spam, but not all, which is stupid because many will be from the same domain and have the same subjects & body text)

Basically, your spam filters are broken & not fit for purpose. This has been the case for years but it has gotten way worse over the last 8-12 months.

I have set up every single combination of filter rule I can think of, like subject keywork blocking, email address filtering....etc. Nothing stops them from coming through and I don't know why you can't identify domains as spammers.

There's even a filter that supposedly lets you REJECT emails with the parameters you set, but this doesn't work either. 

The only option left is for me to change everything over to a provider that does actually allow me to control WHO is allowed to send me mail. Why can't I control my own inbox?

[fr8ys]

How do you access your e-mails? Via webmail or a third party client such as Outlook?

Are these appearing in your inbox or your spam folder?

Have you ever clicked on an unsubscribe link in any of these mails, as doing so notifies the spammers that your e-mail address is current and they will bombard you with even more?

You say nothing you have tried works, so can you explain what you have tried please? Marking as spam? Blocking the domain? Setting up a rule to move all from the domain to the spam folder?

Doing these will not stop the mail coming through but should move them to the spam folder where you can just ignore them.

If you are unsure of these steps you can find help by searching your e-mail programmes help search function, or post back with full details of you can't find the answer so we can offer more guidance for you.