Blocked emails - how to remove

[Caroles23]

I am not able to find how to ensure an email is not blocked since the new talktalk update. I am having problems with emails being sent from school, ie  xxxxxxxurn.tlt.school

As this has happened before, the email address has been added to my acceptable emails

Can you also check for the same reason please. Also added to my allowed list.

sXxxxxxxxdoors@yahoo.com

[Divsec]

Hi @Caroles23 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.