I wanted to inform you about some changes that took place at TalkTalk. As part of these changes, our active email users who were not broadband customers were transitioned to Everymail, which is an Open-Xchange (OX) email product. Unfortunately, inactive orphan email accounts were deleted shortly after this transition.
On June 17, 2025, we notified our active orphan customers (those who do not have broadband) that their email accounts would be closed on October 31, 2025. We also mistakenly informed some active broadband customers due to their email not being linked to their broadband accounts. Additionally, those who may have had services disconnected and later returned, with email addresses linked to disconnected accounts, were affected by this change.
If you hadn’t used your mailbox for two months, you were given the option to either move to a paid email service with Every mail or have your email account deleted. I have removed the email addresses you have added on your post, please reframe from posting such information on a forum in the future. Please confirm if you have received any email from us advising you to sign up to everymail or is it only your son that did?
