Can't access Tiscali email

[deborahrobertson]

I can't access my tiscali email tried forgot password sends the link to the email I can't access no option for mobile etc 

This is my recovery email for many things spoke to Talktalk a number of times not getting anywhere. 

[Ady-TalkTalk]

Hi deborahrobertson, I've sent you a personal message to obtain more information.

Ady

[Gondola]

Ah, if the account was compromised then as well as removing password recovery options the hacker may have set up filter rules to spy on your emails.

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. I'd do that right now.

When you do recover access use the new password to access via the  TalkTalk Mail sign in and check there's no Auto forward or Filter rule diverting your mail messages. Hackers set up or modify Filter rules to spy on your emails.

• Select the Main Settings menu icon      triple line icon top right on the blue header
  (Mobile browser? use the desktop version)
• Select Settings from the top of the menu
• Select the inward facing arrowhead by Mail (or Email) in the left side panel
• Select Filter Rules
  If you see There is no rule defined then you need go no further.
• To delete a Filter rule including any Auto forward
  select the Dustbin icon    to the right of the rule
  The icon background will turn red   
• To confirm you really want to delete this Filter rule
  Select the blue Delete button

Let us know if you need more guidance. But TalkTalk Support will reply here ASAP.

[deborahrobertson]

Thank you for your reply I'm not very technical at all .

I have recently been hacked and I think the problem could be something to do with this.

[Gondola]

If the tiscali email account is the password recovery email for other things then why didn't you set up password recovery options?

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

IMPORTANT - Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

 Alternative mobile contact number. Full address with postcode (in the Location box)

 Scroll down to Private notes to add the email address needing recovery

 Check and Save changes

Select here:  Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.