Can’t receive email from Quidco

[Heatherjacko]

Had issues receiving forgotten password email from

Quidco for last 10days, Quidco finally said it’s an issue with my email. Was onto support for an hour with no resolution. I have no other way of logging into my account without changing the password and I’m getting extremely frustrated- talktalk saying it’s Quidco’s issue their end!! 

hoping someone on her can advise 

[Philile-TT]

@Heatherjacko please advise what is the version of the operating system on your devices used? 

[Gliwmaeden2]

@siphosethu-TT  and @mandisa1-TT, can you make sure that you are clicking on the right response in this thread?

I keep seeing "in response to Gliwmaeden2" instead of the OP's post, and that can become confusing for people trying to follow the thread.

[Heatherjacko]

iOS 26.3, just updated earlier today

[siphosethu-TT]

Can you tell me the version of the operating system on your devices used? Thanks

[mandisa1-TT]

That is okay thank you, we will need to complete diagnostic checks.

[Heatherjacko]

iPhone Apple mail but have also tried logging in on my laptop via Chrome and webmail on my phone 

[siphosethu-TT]

Thanks, I need to know what device are you using when accessing your email?

[Heatherjacko]

My internet is fine I’m just not receiving the email to reset my password from Quidco. Did try to request the reset email again and did not receive it 

[siphosethu-TT]

Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

[siphosethu-TT]

Thank you. 

[Heatherjacko]

No emails in spam

[siphosethu-TT]

If they did appear we could whitelist the emails and perhaps you could set up a filter rule, so emails are redirected to your iCloud emails address in case you don't want the inconvenience of constantly going into webmail for important emails. We don't offer that much support on third party apps/programs, I'll focus mainly on webmail so we can run diagnostics if required okay. 

[siphosethu-TT]

Thank you for informing me about that, I just need to be certain no email are showing in your spam folder when using webmail, correct?

[Heatherjacko]

I was asked to do this last night with one of your support staff and it didn’t work. Please can you advise what I need to check re filters as def no blocked senders. I’ve also added Quidco to my address book but that didn’t work

[mandisa1-TT]

Please login to webmail, then check on block senders and filters.
 

[Heatherjacko]

No there are def no Quidco emails in spam, junk bin etc etc I’ve checked hence reason for logging in using webmail and Chrome.

[mandisa1-TT]

Just to confirm are you receiving Emails from other people?

[Heatherjacko]

Yes, my usual is via Apple mail but since I’ve been having the issues I’ve also tried via webpage & Chrome, to see if the issue was with my Apple mail

[mandisa1-TT]

Thank you for the support @fr8ys We will resume the thread.

[fr8ys]

@Philile-TT 

The customer was responding to a thread owned by anoth customer and was asked to start their own thread for help.

This is that thread so I don't believe it should be closed.

@Heatherjacko 

Webmail is via TalkTalk 's webpage and not via an app. It is accessed via your browser. Is this what you mean when logging in using chrome?

You can access it here.

When logging in here can you see any quidco mails in your inbox or in spam / junk folders?