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Cannot access TT mail on new mobile

Smeghead1234
Newbie
Private Message TalkTalk

Tuesday

Message 5 of 5

Hi.

I just upgraded my mobile but when adding TT email despite checking settings I cannot put TT mail on my new phone.

Keeps saying incorrect password but I can log onto my mail via the website so the password I'm using is correct 

Can anyone help

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4 REPLIES 4

Smeghead1234
Newbie
Private Message TalkTalk

yesterday

Message 1 of 5

Hi Ady..the phone is android 14 and the default mail app

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Ady-TalkTalk
Support Team
Staff
Private Message
In response to Smeghead1234

yesterday

Message 2 of 5

Hi Smeghead1234, what version of Android does it run and are you using the default mail app?

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Smeghead1234
Newbie
Private Message TalkTalk
In response to Divsec

Tuesday

Message 3 of 5

I've just upgraded to an honour magic V3 running android

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Divsec
Community Star
Private Message TalkTalk

Tuesday

Message 4 of 5

Hi @Smeghead1234 would be helpful to know operating system and email app?

In the meantime try restarting your phone. 

Your post has been escalated and you should hear soon. 

I don't work here and all my opinions are my own.
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