Cannot download emails from Laptop or Android

[DaveIddz]

Hi Can anyone help. Since the weekend I cannot download talktalk emails to any Windows outlook or android phone / tablet. I have entered all of the security imap or POP3 details sent me. I have been on the phone to technical support for an hour or so they said that the problem is my end as I can access webmail okay.  Keep getting error messages. Everything was fine until the weekend. I have updated to the most recent Android software to see if that was the issue but no luck thanks Dave

[Ady-TalkTalk]

You're most welcome Dave. 

Ady

[DaveIddz · Accepted solution]

Hi Ade,

I was just going to message you. Yes all good thanks, many thanks for your help.

Dave 

[Ady-TalkTalk]

Hi Davelddz, is your mailbox working normally again now? 

Ady

[DaveIddz]

Thanks

[Ady-TalkTalk]

This should be sorted very shortly.

Ady

[DaveIddz]

Hi Ade still getting error messages, do you think I just need to wait or is there anything else I can do. Thanks Dave

[Ady-TalkTalk]

You're very welcome.

Ady

[DaveIddz]

Ade. Many thanks Dave

[Ady-TalkTalk]

Hi Dave, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[DaveIddz]

Hi Ady thanks I have done that for both my wife and I email addresses thanks Dave

[Ady-TalkTalk]

Hi Davelddz, when you've made the changes to the new settings add your affected mailbox to private notes in your community profile.

Ady

[Gondola]

The fix is that all TalkTalk Mail users must use secure mail settings on up to date secure email clients. As described in the recent notification from TalkTalk.

Some users are still working with out of date inherently insecure and unsupported email software. Others do have up to date software but aren't using secure settings.

The downside is that currently all notified users have to check their software, update settings and then request TalkTalk Support to restore access. I have just written to the TalkTalk Managers about the strategy to get all users onto secure mail settings and a better way of managing this to focus support on those users really needing help.

[DaveIddz]

Hi has anyone heard if there will be a fix to this problem. Seems a lot of people are experiencing the same issue of not being able to retrieve emails on different devices?