Cannot get emails but settings correct

[CLJRox]

Could I also get some help with this please? I’ve triple checked and all details are correct as far as I can see but still telling me there’s no password provided even though there definitely is and I’m logged into webmail currently. 
thank you

[Gondola · Accepted solution]

Nobody in TalkTalk land is advising me or giving me a heads up on timescales to pass on to Community members.

I can see there are delays because of the way this is being handled. I have written to TalkTalk Management outlining a better process to manage these tens of thousands of users that have dismissed multiple previous notifications to use secure settings on up to date software. I have had no response to my suggestion.

I would like to keep you updated but I'm running blind. You do have webmail to keep in touch.

[CLJRox]

I understand CS has been swamped recently, I’m just wondering what the timescale on being reinstated is please?

thank you

[CLJRox]

Thank you very much for your help! I can see you’re having a busy spell 🙈 so your time is much appreciated! 

[Gondola]

I've removed the images you added and moved them to your hidden images folder.

The secure mail settings are good so I've requested that full access is restored for the email address mailbox in your Community profile Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

[CLJRox]

H’okay, I’ve completed my community profile and I’m using the mail app on ios 🙂

[Gondola]

My magic wand is telling me you've not yet updated your Community profile settings which means TalkTalk Support don't know you from Houdini.

And I'd need details of the ways you access your mailbox to be able to magic up   a solution for you.

[CLJRox]

Hi @Gondola I did see the email but I’m overwhelmed by technology and buried my head in the sand hoping that it didn’t apply to me and I’d find that nothing actually changed for me. I’ve learned a valuable lesson here 🙈 

I’ve tried everything I can see to try but not having much luck.. is there a magic wand method? 🙂

Moderator note:  Images removed.

[Gondola]

Hi CLJRox 

The password is not being authenticated because device access has been withdrawn as notified by TalkTalk.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus