Cannot send new e-mails

[Diane]

Hi there, I wonder if you could tell me why I cannot send new emails through Thunderbird. I click new message but the send button is in grey and therefore will not send a new e-mail. I don't normally use TT webmail and never have but it seems to be since I received the new information about the webmail. 

Thank you very much. Very frustrating.

[nambuso-TT]

Please do come back should you experience issues with any of your TalkTalk services. Thank you very much for contacting TalkTalk, Enjoy your Evening.

Goodbye!👋

[nambuso-TT]

I'm glad to hear that:) I was about to run checks to determine what caused the issue.

[Diane]

Hi there again.  I can get into the internet at the moment which I could before.  I have tried a couple of emails which I have not used before and (hopefully) they seem ok.

Could you tell me what was wrong, what did you have to do?

Just as an extra, I did go into the TT webmail and could see my emails in there but could not bring up the list of folders. I hope I can carry on as before.

Many thanks, if not I will come back?

[nambuso-TT]

Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

[nambuso-TT]

I am very sorry to hear this, I will need to run checks for you to determine the cause of the issue.

[Diane]

I do have broadband with talk talk under a contract.  Just to mention I can still send emails for people in my contact list just not first time emails.

I have not received an email stating i need to subscribe anything extra!!!!!

[nambuso-TT]

Hi there 

@Diane Please confirm if you've received an email stating that should subscribe to Everymaila as you are not a broadband customer.

[fr8ys]

If you have received the email about moving to Everymail, this precludes any sending from your account unless you subscribe ss requested.

But, if you are a current broadband customer, Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you