Subscribing to Everymail - Existing Broadband Customer

[ajwhistler]

I am an existing Talktalk, Landline, Broadband (Fibre) and Mail customer.

I am getting warnings that I need to subscribe to Everymail by 28 June or lose ability to send email.

As an existing customer do I need to subscribe to Everymail.

[kanya-TT]

Hey there, @ajwhistler. We are extremely sorry that you are yet to be able to send emails, the isssue as we said as being looked at and is worked, in some cases there has been progress made. But we assure you this will be solved. 

Kanya

[ajwhistler]

Please fix my email send. 7 days now!

[ajwhistler]

When am I going to be able to send emails again? My service has been down for  almost a week. This is not acceptable.

[kanya-TT]

What I must also mention @ajwhistler is that YOU DON'T NEED to subscribe to Everymail since you are still an active Broadband customer to TalkTalk. 

Kanya

[ajwhistler]

I have added details to my profile as requested.

[kanya-TT]

Hello, @ajwhistler . We want to inform you that many of our customers are still experiencing issues with sending emails, despite having their accounts exempted from the recent changes. We are aware of this situation, and our teams are actively working to fix it. We appreciate your patience as we address this matter.

Kanya

[Gliwmaeden2]

Please just follow up on this thread, @ajwhistler.

I've moved the duplicate out of the way. Your form has been completed by staff but the system so far doesn't appear to be working correctly for you to send emails. 

Sadly, you have a lot of company and it will be very inconvenient for many people for a while.

Fortunately receiving emails still appears to be working. 

If need be, set up a free alternative address to send from and inform recipients.

I see you also have a third thread, which is still live from earlier today here:

https://community.talktalk.co.uk/t5/Email/As-a-Broadband-fibre-customer-why-has-my-email-account-bee...

[ajwhistler]

Still lost email send on 28 July☹️

[nambuso-TT]

Hi there @ajwhistler I am very sorry to hear thus. Looking into your account I can see that you are a TalkTalk broadband customer, I have fill in a webform for you so we can stop any further comms related to this movement going your way. Thanks