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Did not see the Update system message until after deadline

Sailplanesteve
Newbie
Private Message TalkTalk PLUS

on ‎01-06-2026 10:00 PM

Message 3 of 3

I've just accessesd my Talktalk Webmail to discover an email from the Everymail team with a link to new terms and a deadline. Cannot access the link (it has expired). The email says the I now cannot use my email account 

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎01-06-2026 11:33 PM

Message 1 of 3

@Sailplanesteve 

 

The latest deadline that Talktalk published for those required to subscribe to Everymail to maintain their legacy addresses is the middle of the month. 

 

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You are not the only person to have suddenly found their emails not to be working.... what is the deadline given in the email, rather than this help page?

 

https://help-centre.talktalk.co.uk/Email/Find_info_or_guidance_about_my_Email/Email_Transition_FAQs

 

Please check that Everymail was definitely the sender.

 

Can you actually access your email account anyway?

 

Please use the contact details in Fr8ys's link, but it will helpful to know on here how you get on.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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fr8ys
Community Star
Private Message TalkTalk

on ‎01-06-2026 10:13 PM

Message 2 of 3

You will need to contact TalkTalk direct, but it may now be too late.

 

Please see here for more details and the action you needed to take depending on your circumstances.
https://community.talktalk.co.uk/t5/Email/Everymail-transition/td-p/3148465

 

As said though this may be too late now but it's worth the call or chat to discuss.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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