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email support

Ask us about your TalkTalk email account and Webmail.

Email account unable to send.

teegeepee65
Team Player
Private Message TalkTalk

Wednesday

Message 3 of 3

Despite several posts, phone calls, chat bots ect  I cannot send e-mails from any of my Talktalk accounts  from my laptop or desktop for over a week. Can receive ok. Message says  Unable to Deliver with code 550 5.7.1. I have anti virus software and have done several full system scans.

My account with G-mail works fine. But if I send a message from g-mail to my Talktalk account it sends message to the  Spam folder. Please unblock my Talktalk accounts.

Renewed my talk talk contract in December!

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2 REPLIES 2

teegeepee65
Team Player
Private Message TalkTalk
In response to Ady-TalkTalk

yesterday

Message 1 of 3

Have removed all my accounts from classic Outlook checked for updates restarted my PC and reloaded them after long chat with chatbox. Passwords changed. All ok for 15 mins sending messages back to myself and  gmail, then reverted to undeliverable with 550 5.7.1 Reject for policy reason message.Webmail and phone all Ok. What next?

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Ady-TalkTalk
Support Team
Staff
Private Message

yesterday

Message 2 of 3

Hi teegeepee65, the account is showing as limited to webmail only. As webmail is working normally, please remove the accounts from Outlook restart it and add the accounts back in then restart Outlook again it should work normally. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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