Email changes

[durdle]

I don't usually spend much time in these forums unless I have a problem. Which I do at the moment. And which has (temporarily, I hope) locked me out of my account for the moment because the login system can't seem to recognise the secure access codes it insists I request.

I'm actually a bit late to the party, but I'm trying to follow the advice from fry8s re associating my email addresses with my Broadband Account. I can get at my emailed bills, so I know my 10 digit account number. What I don't seem to have is anywhere to input it to my profile because there is no entry for Accouht Number. There are two possible fields, Singleview and Customer, but they both appear to be greyed out.

I need to get into my account to check what email address details it still holds for me, and I need a profile field to take my account number.

Any advice will be gratefully received.

[fr8ys]

@durdle when did you last use your tiscali account?

Was this previously associated with another broadband account you may have had?

Have you tried logging into Mailbox Manager using the Tiscali address and password? Does it allow you access?

If it does then it would appear it's not associated with the same broadband account.

If you still believe this should be active then please add it to the private notes section of your profile and staff can look into this for you and see if it can be associated with your current broadband.

You can have up to 5 email addresses so you should be able to add another under Mailbox Manager. 

[durdle]

I have now managed to log in to Mailbox Manager (who knew that was a thing, not me, obviously) and it seems that I now only have two mail addresses, both lineone.net, so I can enter them in my profile. I did once also have a Tiscali address, but that seems to have gone out with the bath water. Would I be able to create a Talktalk address now if I wanted the hassle of updating all my online account? I'm inclined to think I wouldn’t as the only Add facility I've  spotted seems limited to creating additional lineone.net ones.

[mandisa1-TT]

Thank you for the support @fr8ys 

[fr8ys]

You can also access mail directly from here

[fr8ys]

Hi,

You no longer access email changes via My Account 

All changes are accessed via Mailbox Manager.

Link here

https://apps.talktalk.co.uk/myaccount/#/login

If you try and fail too many times to access my account you will be locked out for 24 hours.

DO NOT try to access My Account before the 24 hours is up otherwise it's 24 hours from the last try.

[Mandisa-TT]

You have an active broadband account, you do not need to sign up to everymail. Hence you need to confirm your email addresses to check if we have the same email addresses linked on the account.

[durdle]

Ok,  thanks

l'll have another go at logging in to my account later today to double check what email addresses are still available to me. Then I'll report Everymail if they keep emailing me to demand I use their link to enrol with them. 

[Mandisa-TT]

@durdle I’ve now accessed your account and can confirm that your email addresses are already linked to your broadband account. Please provide a list of all the email addresses you have with us so I can verify that we have the correct ones on file.
You can send these to me via Private Message or add them to your forum profile under Private Notes.

Once done I we will look at the issue of unable to access your myaccount.

[Mandisa-TT]

Hi @durdle I will be able to assist you with your query.