Email client re-activation.

[BoMaxwell]

I have followed the instructions given here to ensure my mail client has the correct settings:

https://community.talktalk.co.uk/t5/Email/Anyone-who-has-lost-access-to-their-email/td-p/2955411

Can someone at TalkTalk please unlock me from being stuck on Webmail only, so I can now send e-mails from my client once more?

[Gondola]

Grateful if you'd sign back in to Community and let us know what email client you're using and if, because you were just asking about sending mail, is this just a send mail issue?

In which case, by using the recommended settings you should be able to send TalkTalk mail without any TalkTalk intervention. But we'd like to know, if only to close your request. Or in the case of not receiving mail other than via webmail to check with you that your email client does support secure mail SSL/TLS encryption to the current standards and in that case get you full access switched back on.

[Gondola]

Which email client are you using?  And is it just a stop on sending?

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
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