Ask us about your TalkTalk email account and Webmail.
on 11-04-2024 01:15 PM - last edited on 11-04-2024 01:21 PM by Gondola
I have rec'd a message on my mobile saying correct credentials needed. I urgently need help as my bank acct has also been hacked. Is this connected?
on 15-04-2024 07:23 AM
Hi billshankly, I would strongly advise following Gondola's advice.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 11-04-2024 01:29 PM
Bank accounts usually have a lot of security protection so if your bank account has been compromised your computer may have downloaded remote access software and therefore your email account may also be compromised.
You should report the security issue to the Bank and to Action Fraud UK and you need to scan your devices for malware, viruses, trojans and uninstall any remote access software.
Your TalkTalk mailbox needs to be checked to ensure there are no Rules including auto forwarding in play and that in the Security section there are no unrecognised devices connected to your mailbox. Then upgrade the password.
Compromised or spoofed accounts
Let us know if you need further specific advice.
Gondola Community Star 2017-2024
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