Hi Emmabrad
Good to know that webmail access is working.
TalkTalk are removing IMAP access for devices when users have ignored previous notifications to use only secure mail settings. It's a last resort action to keep mail users secure and to prevent passwords being discovered.
Are the Android and iPhone devices the only way you access your mailbox? What version of Android is it and what model iPhone? Asking because all devices including mail collection services must use secure connection to the mailbox. Some devices will not support secure mail. In any case, you'll not be able to get either device, assuming they're capable of secure mail, to authenticate the connection until TalkTalk Support restore IMAP access. I'll request that for you and you'll be contacted during the week right here to verify your details.
But before that happens we need to make sure you do know the secure mail settings to use. Guides for iPhone and Android devices are given below. If you have any other devices you'll need to tell us the device, its operating system and the type and version of email software being used. This is so we can advise if the device will support secure mail. If there's any connection to a mailbox using insecure setting then that risks the mailbox IMAP access being withdrawn.
Are you a TalkTalk Consumer home broadband or MailPlus subscription customer and is the email address added to an active customer MyAccount? Asking because if the email address is not linked to an active customer MyAccount then the mailbox will get limited to webmail only access anyway.
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Email settings and device setup guides for TalkTalk Mail
Setting up TalkTalk email on iPhone
Setting up TalkTalk email on an Android device
About TalkTalk Mail Plus
Subscribe to TalkTalk MailPlus
Cancel TalkTalk MailPlus
