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Ask us about your TalkTalk email account and Webmail.

Email folders disapeared

Pjcam
Newbie
Private Message TalkTalk
Message 2 of 2

I had about 15 folders in email, they are no longer there, i havent deleted them,  do talktalk delete them after a certain amount of time.?

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fr8ys
Community Star
Private Message TalkTalk
Message 1 of 2

No, TalkTalk do not delete your mail.

 

Have you checked your deleted / trash folder?

 

Do you use any third party email programs on other devices? Are these set to Pop or IMAP? If pop it may be you have downloaded them which cause them to be deleted from the server.

 

Once deleted, however caused, it is not possible to retrieve them.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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