Email on I-phone not connecting

[_sarahE]

Error received after entering all password information. No emails incoming. Have read on community this may be fixed from TalkTalk side. 
Assistance much appreciated. 

 

[Gondola]

OK, your choice.

I thought you may like to get it fixed here.

See you later then.

[_sarahE]

Yes.  Does not work.  Thus the problem!  Calling talk talk now to do with over phone.  Cheers! 

[Gondola]

Hi @_sarahE 

Have you updated the device email settings to put in the updated incoming and outgoing server settings?

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

 Alternative mobile contact number. Full address with postcode (in the Location box)

 Scroll down to Private notes to add the email address and customer account number

 Check and Save changes

Select here:  Update your profile