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email support

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Email settings

Mozza52
First Timer
Private Message
Message 3 of 3

I like many other people am having problems with this. I have changed the settings on my iPhone and iPad but not my pc, however my pc is the only one receiving emails (at the moment)

I do have broadband with TalkTalk. I have just read the most recent posts but can't see how to rectify this. 

Can you please help? 

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Mozza52, please add the affected email address to the private notes in your community profile so that we can help.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gondola
Community Star
Private Message TalkTalk
Message 2 of 3

If your PC is viewing emails via TalkTalk Mail webmail and an up to date Internet browser then that will continue working because it's secure by design.

 

However, if that PC also has some other email software on it that connects to your mailbox but that software you haven't updated then tell us the PC type, its Operating system and the email software and email version.

 

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the customer email address and account number

Check and Save changes

Select here: Update your profile

 

GondolaCommunity Star 2017-2024

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