If you access emails on a third party app, @maddawson7, check that you have IMAP, not POP3 settings.
Talktalk doesn't take responsibility if your emails vanish from your webmail, so always store copies of anything important as a backup.
The server has no backup facility, so once they are gone, they are gone.
You need to contact Talktalk itself through Chat (phone line support is not available for this on Sundays) if you want advice from an agent as there are no support staff on the forum to look into what's happening to the display of read / unread emails.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
