on 07-05-2018 06:27 PM
Hi. My wife and I have Lineone accounts. All my read emails are kept visible on webmail and iPad, but hers disappear never to be seen again. The settings appear to be the same on both accounts, but are we missing something obvious?
on 10-05-2018 08:39 AM
on 09-05-2018 10:23 AM - last edited on 09-05-2018 03:18 PM by Gondola
Thanks for your suggestions.
Now that the new iPad is set up she can see new emails, but not the historical ones. I presume that they are lost forever?
on 09-05-2018 10:19 AM
08-05-2018 06:02 PM - edited 08-05-2018 07:30 PM
I fully concur with Gondolas thoughts @Gareth3, but I am not totally clear with respect to your wife's situation.
Is she also using iPad / [Apple] Mail - if so I'm pretty sure I know what's happened - or another device / application?
on 08-05-2018 10:02 AM
The device settings will be different I believe.
If the connection to the server uses POP3 settings there are optional ways of dealing with emails on the mail server.
With IMAP settings the mail server and device are synchronised. What you see on the device you see in webmail. If you delete an email from the device inbox the email is deleted from the mail server inbox.
Apple devices do sometimes need to be double-checked to make absolutely sure the mail app settings are correct.
Lineone email settings are here.
on 07-05-2018 06:34 PM
Hi. My wife and I both have lineone.net email accounts. My read emails are still visible in my inbox on webmail and iPad, but my wife’s emails disappear (much to her frustration).
The settings look the same on both accounts but we might be missing something obvious. Can you help with a suggestion?