Emails to yahoo and others not arriving

[mbsharp]

Emails via smtp.talktalk.net are not arriving at yahoo recipients and the same has been happening with gmail. No arrival in spam and no response message with an error code. This makes using tiscali or talktalk addresses more or less impossible.

Perhaps as there have been so many incoming phishing emails (restore account, new invoice, to name a recent couple) it only takes a few people to fall for them for the reputation of all to suffer. 

Ideally TalkTalk would have filtered out the phishing emails, but now other providers must be ignoring even valid SPF and DMARC.

[Ady-TalkTalk]

Hi JoannaVC, please start a new topic so that we can track the numbers affected by the issue.

Ady

[JoannaVC]

I've been getting the same problem, sending emails from my talktalk email (via Thunderbird email client) mainly to yahoo recipients, but also aol - which I believe is owned by Yahoo.  I usually get a failed delivery notification some days later, e.g. see attachment.  But it's an intermittent failure:  sometimes emails sent to a particular recipient are delivered, other times they fail.  I see from this thread the Support team said they would look into it.  Was a solution found, or does it need to be investigated on a case-by-case basis?  I should add that I have twice spent an hour or more in an online Chat with a member of TalkTalk customer support team which was a complete and utter waste of time as all they did was investigate my own email, laptop and operating system setup, when this is obviously some issue between the talktalk and yahoo mail servers.

[Ady-TalkTalk]

Thanks for providing the information.

Ady

[mbsharp]

Did that. However, from the various posts in the system, you are now dealing with TalkTalk servers being rejected by multiple ISPs. Outlook, Sky, GMail, Yahoo and who knows how many others.

[Ady-TalkTalk]

Hi mbsharp, please send me a personal message including the sending and receiving email addresses and I'll get a ticket raised for you. 

Ady

[Gliwmaeden2]

It may take a while to get a staff response for this over the festive period, @mbsharp, but your post is in the queue for attention.