Error occurred inside the server

[H0peless]

Hello please can you help us? 
this error message started appearing yesterday when my husband was trying to send an email - an error occurred inside the server which prevented it from fulfilling the request. 
My emails are sending and receiving fine - wouldn’t mine be not sending too if it was a problem with the server? 
He is receiving them ok, he has a tinyworld email and mine is tiscali. 
Hope this makes sense and thank you in advance 

[Hantslad]

It seems that shortly after my post yesterday my fault (that was raised by a phone call as mentioned) was escalated to the TalkTalk SMTP team and my secondary Mailbox can now send Emails again. As usual there was no communication from TalkTalk that the fault had been resolved. Just an Email would have been nice!

[Divsec]

Hi @Hantslad please start your own thread, it gets very confusing with multiple issues and customers.

[Hantslad]

A secondary mailbox in the last 3 days has the same problem, but the primary Email account can still send Emails. I had the same problem with the same Email account early December.  I have just  spent 1.5 hours with TalkTalk technical 'support' , who were constantly (in the end) trying to put me through to the SMTP technical support team, but they were unable to put me through because all their lines were engaged. I politely asked TalkTalk to get the SMTP team to ring me back when they were free (.i.e. at their convenience),  but that level of service was not available! FYI - I am a fully paid up customer of your Mail Plus subscription service. 

TalkTalk - Please reach out to me and I will give you the Email account that has problem sending again,  and the December case reference that resolved the problem in the end, up to recently. 

[Ady-TalkTalk]

Hi H0peless, please send me a personal message including the affected email address.

Ady

[H0peless]

Thank you Divsec, I have added the account number and will wait with fingers crossed! 

[Divsec]

Hi @VicBlack probably the same resolution as above.

If your issue persists and you require personal attention please start your own thread as multiple similar issues on the same thread gets very confusing. 🍝

[VicBlack]

Same here, this started yesterday and I can't send any emails as I also get that message. Please help!

[Divsec]

Hi @H0peless there seems to be quite a few issues for TT with legacy accounts. A bit like the hydra, they get one sorted and then the next one pops up.

I do know that work is being done on this but for your reassurance your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.