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Error when sending mail in New Outlook - Windows 11

colh2002
First Timer
Private Message TalkTalk
Message 3 of 3

I am using new outlook with windows 11. I get a successful account creation message and I can receive mails ok. When I try to send a mail i get the following error

 

Technical details

SmtpSubmissionPermanent5XXException: Smtp submission failed. Server 'smtp.talktalk.net' Port '587'. --> Unexpected SMTP server response. Expected: 235, actual: 535, whole response: 535 5.7.0 hQGJr3f2Wax05 Authentication Credentials Invalid (TT300)
 
Failure code: cf24

Any ideas on how to resolve this

 

Regards 

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2 REPLIES 2

Gondola
Philosopher
Private Message TalkTalk
Message 1 of 3

Hi @colh2002 

 

TT300 is a credentials fail which means the outgoing server is not accepting the password.

 

Is the password correct and importantly, strong enough? At least 8 characters, multicast letters and at least one number and one symbol.

GondolaCommunity Star 2017-2024

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Divsec
Community Star
Private Message TalkTalk
Message 2 of 3

Hi @colh2002 I've found new Outlook to be very difficult and reverted to regular.

Your post has been escalated and you should hear soon from someone more qualified, good luck and I look forward to reading your solution. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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