on 02-07-2021 07:01 AM
Hi, I've tried to log into my email account and the password has been changed, then when I click to recover the hacker has also changed the details such as back up email, phone number etc. I can't find a way of sorting this out so any help would be much appreciated
on 29-07-2021 09:38 AM
Hi Lynze, please answer the questions in the below link to enable us to access your account and help with your questions:
If you don't have a Telephone Enquiry Password, follow our guide to create one or select the "I don’t have a password" link to answer some different questions. Setting up your telephone password
on 29-07-2021 09:37 AM
Hi Lynze, we can take another run at this if you still need help.
I've sent you another PM.
on 15-07-2021 08:29 AM
Unfortunately, you've failed to successfully complete verification again. This means I can't retry with you for 7 days. When you next try you must use the don't know/have password option allowing you to provide more information.
on 14-07-2021 08:02 AM
I need you to provide the don't know/have information this time so that I can verify your ID against that held on our system.
on 13-07-2021 05:43 PM
I've put my landline number on, I am not with talktalk for my phone anymore though but I still use the email account don't know if this makes a difference? Kind regards lynze
on 06-07-2021 10:34 AM
Hi Lynze, unfortunately some of the information doesn't match what we hold on system for you. I've sent the link again, this time please answer don't have/know the password so that you can add more information.
on 05-07-2021 10:07 AM
on 03-07-2021 10:30 AM
Your Community profile is now showing as 70% complete but the one key omission that TalkTalk need is your landline telephone number. They'll use this to identify customer account details and if you can sign in to your customer MyAccount (other than a Future Fibre account) you'll see it there or when dialling 17070 on your home landline 'phone the number will be read back to you.
TalkTalk Support will clarify / confirm details with you via Community Personal Message. Don't reveal any personal details other than to staff that first reply to you here and have their names suffixed with TalkTalk, for example Ady-TalkTalk.
on 03-07-2021 12:18 AM
02-07-2021 02:04 PM - edited 05-07-2021 02:06 PM
You'll need TalkTalk Support to verify you as the registered email user, secure your mailbox and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
To proceed, please update your Community Profile Personal Information (Click here) to include your name, current landline and mobile contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address needing recovery and Save changes.
I'll let TalkTalk know that the password recovery options aren't available. In due course a TalkTalk Community TT Staff member will reply here and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.
If you don't know how the password came to be discovered I'd suggest scanning your email devices for viruses and malware before changing any password.
When you do get access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.
Also worth checking there's no Auto forward or other Filter Rules diverting or spying on your emails.
Advice on using TalkTalk Mail.