Help with keeping Tiscali emails active

[HelenBardsley]

Hello, please can you help me keep my tiscali emails active. I am a current talk talk customer and do not want to lose my old emails. Ive put them both in the private notes section of my profile. Thank you. Helen. 

[siphosethu-TT]

Okay no worries I will have them linked for you, I'll escalate the issue to the back-office team, and the request should be completed within 48 hours (working days). Thanks

[HelenBardsley]

There's nothing in junk or received in inbox. My tiscali email isn't connected to my account for talk talk, I used a Gmail.

[siphosethu-TT]

Please try looking in your spam folders, hence you have a problem with sending so you should have received it. Thanks

[HelenBardsley]

I'm not sure if I have or not. I can access my tiscali mail still but it says I can't send anything 

[siphosethu-TT]

Hi there @HelenBardsley, I'll have that looked into for you. Please confirm if you've received any comms from TalkTalk regarding Everymail. Thanks