The iPhone will not authenticate a connection until TalkTalk Support restore IMAP access next week so long as the iPhone and all other methods of access to your mailbox are ready to use secure access settings.
The last resort action by TalkTalk to stop connections to your mailbox other than via webmail that's secure by design means that insecure connections have been detected. So we need to help you identify those insecure connections.
What model iPhone and what iOS operating system?
Any other mail collection service? Works mail? phone? laptop? notebook? desktop? tablet? All must use secure settings.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Account holder name, TalkTalk home 'phone number (if not Data Only broadband)
Alternative mobile contact number. Full address with postcode (in the Location box)
Scroll down to Private notes to add the email address and customer account number
Check and Save changes
Select here: Update your profile
Until TalkTalk Support respond here next week about restoring access you'll be able to keep in touch using webmail.
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address and password, select Sign in.
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Email settings and device setup guides for TalkTalk Mail
Setting up TalkTalk email on iPhone
