Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

I pay for TalkTalk Broadband but I can’t send emails from my Tiscali account

DaveH9
First Timer
Private Message TalkTalk

on ‎02-08-2025 09:06 AM

Message 3 of 3

I have the Talk Talk broadband package but I have been unable to send emails since 28th July.

Labels:
0 Likes
2 REPLIES 2

DaveH9
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

on ‎02-08-2025 10:52 AM

Message 1 of 3

Many thanks for your help.  My email address was already in my Personal Information on TalkTalk and I just called their Customer Support Team on the number you provided and they told me they will fix the problem asap.

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎02-08-2025 09:52 AM

Message 2 of 3

You need to make sure that old Talktalk email addresses are associated with your My Account so that you get treated as a current customer for emails, @DaveH9.

 

Phone 03451 720088 or use Chat over the weekend or simply add your email address in Private Notes in Personal Information in your profile - staff will fill in a form with the information after the weekend, but there's a crisis getting everything processed just now which means that people simply can't send from old addresses for now.

 

Go to your community profile via your avatar; settings etc....SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
© TalkTalk 2026