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email support

Ask us about your TalkTalk email account and Webmail.

IMAP access has been blocked on email account.

BradC
First Timer
Private Message

on ‎01-03-2023 06:14 PM

Message 4 of 4

Hi,

 

I have recently lost access to my TalkTalk email account on my windows mail app on my computer and my Samsung mail app on my mobile. I have updated all the advised IMAP server settings in line with TalkTalk's requirements and still get an error to the effect that POP3/IMAP access is not enabled on the account...

 

Following the pinned post on the help forum I have added my email address in my private notes and I hope this issue can be resolved promptly.

 

Thanks in advance,

Bradley

0 Likes
3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎02-03-2023 12:16 PM

Message 1 of 4

Hi BradC, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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BradC
First Timer
Private Message
In response to Gondola

on ‎01-03-2023 06:33 PM

Message 2 of 4

Perfect! Thank you very much for the quick response.

Gondola
Philosopher
Private Message TalkTalk

on ‎01-03-2023 06:30 PM

Message 3 of 4

If you're entirely happy that the secure mail settings are good, I've requested that full access is restored for the email address mailbox in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Gondola Community Star 2017-2024

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