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email support

Ask us about your TalkTalk email account and Webmail.

Inability to send emails

Quaysider
First Timer
Private Message TalkTalk

on ‎24-01-2025 12:15 PM

Message 4 of 4

I can receive mail, using Talktalk webmail, but when I try to send, I receive the error code 554-554 5.7.1. And the message I am blocked from sending emails.  have followed advice Ady sent re running an anti virus programme, and changing my password, but the problem r3mains. I have also tried ringing a help line, and am still waiting for the promised response. What do I do now.

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3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message
In response to Quaysider

on ‎30-01-2025 01:56 PM

Message 1 of 4

Thanks for letting us know its sorted. What did she do resolve it for you? 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Quaysider
First Timer
Private Message TalkTalk

on ‎30-01-2025 09:04 AM

Message 2 of 4

Hi Ady.

I received a call from a person called Laura last Saturday. Can you thank her so much, she sorted out my problem within a few minutes. She was knowledgeable, courteous and friendly. I must add that  she has restored my faith in talktalk.

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎27-01-2025 08:24 AM

Message 3 of 4

I've asked the team to unblock your mailbox and allow sending again. Hopefully it won't take too long to happen.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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