Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

Unable to send email

MD4541
Newbie
Private Message TalkTalk

Friday

Message 2 of 2

I get an error message when trying to send an email to any of my contacts. The error message is either 'reject for policy reason' or 'need RCPT command'. I use Thunderbird but they also won't send from TalkTalk webmail. I have tried from my PC and from my phone with the same result. How can I resolve this?

 

Labels:
0 Likes
1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk

Saturday

Message 1 of 2

@MD4541, you need to contact Talktalk during the day. Opening hours for phone / Live Chat are listed in this link:

 

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

 

They can only look into the webmail issue.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes
© TalkTalk 2026