Link email

[kevspage]

Hi, 

I have just received an email informing me that I may loose my 3 long-standing @Tiscali.CO.UKlegacy email addresses that should be linked to my existing broadband and phone contract, can someone please help me to resolve this

Thanks Kev

[Philile-TT]

@Gliwmaeden2 thank you for the support. 

[Gliwmaeden2]

@kevspage 

Run a malware and antivirus check on all devices and change your email password. 

[kevspage]

As I said before unfortunately I had already opened the attachment 😩😩

[mandisa1-TT]

Please do not open the attachment, as you have an active broadband account with us and your email addresses are already linked. You do not need to subscribe to Everymail. Please ignore the Email and block as spam

[Gliwmaeden2]

@kevspage, it's not even addressed to you personally. 

Definitely a scam.

[mandisa1-TT]

Thank you so much for the screenshot, just to confirm did you subscribe to Everymail before?

[kevspage]

HI Mandisa1
For your information this was the email from yesterday 

Thanks Kev

[mandisa1-TT]

Thank you so much for the screenshot, just to confirm did you subscribe to Everymail before?

[kevspage]

Just for your information this is the email

[mandisa1-TT]

Thank you. Please ignore the Email from Everymail. I will escalate this for you.

[kevspage]

Hi,

On looking at the email it was sent by “Everymail” team on TalkTalk’s behalf 

Thanks Kev

[mandisa1-TT]

Can you please check if the email was sent by us TalkTalk?

[kevspage]

Thanks for the help,

I have just checked and there seems to be no restrictions on the 3 accounts

Thanks Kev

[mandisa1-TT]

Thank you so much @Gliwmaeden2 for the support, especially because there are no new Comms currently being sent out.

[Gliwmaeden2]

@kevspage, check that the sender really was Talktalk. 

There are many scams going around  - don't click on any links within the email. 

[mandisa1-TT]

Looking into your account the Email addresses you have listed, are already linked to your broadband account. Are there any restrictions on the accounts?

[mandisa1-TT]

Hi there @kevspage I would love to assist you with your query, I can see you have listed the Emails on your private notes, I will be looking into this for you.