Linked email update request abnd query

[gwatt58]

I have reattached my talktalk email address to my account but am still getting banners to subscribe in webmail so would like to confirm whether I will lose access to email.

Details are in my profiles private notes field.

Is it correct that talktalk.net email accounts linked to a talktalk broadband/phone account will be unaffected by the change to paid email and will continue to function as they currently do?

Thank you.

[angelique-TT]

Okay perfect. Please don't hesitate to chat back should you require any other assistance. 

[gwatt58]

I can confirm that is issue is now resolved. 

Thank you.

[angelique-TT]

Good morning gwatt58. It was escalated yesterday and the request usually takes 48 hours of the working days as it was mentioned above thanks. 
 

[gwatt58]

Mandisa-TT already said they would escalate it, has this not been done?

Please do.

I have added the requested numbers to the private notes field in my profile.

[Philile-TT]

Okay, no worries. I will be escalating this for you. Kindly be advised that this request is normally completed within 48 hours of the working days only (Monday to Friday) as hours are not counted over weekends however due to the fact that the email was associated with a now disconnected account this may take longer than the usual time frame, I am escalating this taking into consideration that the account that is disconnected is due to bereavement. Do you maybe have the account number of the disconnected account or maybe the home phone number? 

[gwatt58]

yes

[Philile-TT]

@gwatt58 please advise, the email that you having issues with and wish to be unblocked is the gladyswatt email only? Please answer this question with yes or no. Please do not write the full email address in the thread. 

[gwatt58]

I've just seached and can't find an email advising to subscribe to everymail.  As previously stated however, I am currently unable to send mail and get the red banner and popup advising me that time is running out to subscribe.

[Philile-TT]

@gwatt58 did you receive an email advising you to subscribe to EveryMail? 

[gwatt58]

Yes, I get the red banner and popup box asking to subscribe to Everymail.

[Mandisa-TT]

I understand, I will escalate for you. when you log into your email, please confirm if you get a banner about subscribing to EveryMail?

[gwatt58]

Sorry, that doesn't perfectly answer your question.  Any other talktalk.net email address mentioned in the note in my profile does not need to be excluded from migration  Its Just the g*********@talktalk.net which is critical. Thank you.

[gwatt58]

Thank you!  Only the single g*********@talktalk.net email address needs to be associated with the account.

[Mandisa-TT]

Hi @gwatt58 I have accessed your account, and there are no updates at this time. I will complete a web form, and our escalation team will assist in getting your email address operational again within the next 48 working hours. Regarding your private note, you mentioned three email addresses, with emphasis on one that you need linked to your broadband account and working again. Could you please confirm if you would like all email addresses to be functional and excluded from the EveryMail Migration?

[Mandisa-TT]

Hi @gwatt58 I will look into this for you.

[gwatt58]

I still have no ability to send email.  I would appreciate if this could be dealt with more ugently as I have communications to perform.

Thank you.

[sabelo-TT]

@gwatt58, as we have escalated this matter for you, we are currently waiting for feedback on this as I do apologise for the long wait. 

[gwatt58]

Is there any update on this issue?  Or an estimate of how long until it is resolved?

Thanks.

[kanya-TT]

We are apologize for this inconvenience, it is something that is being worked on. 

Kanya

[Gliwmaeden2]

There seems to be quite a delay in processing the information from the webforms to continue normal service for Broadband account holders, @gwatt58.

People are slowly reporting emails now starting to send, but it's not even always from all their addresses yet, so not done all at once even per account.

I'll re-escalate this thread for you.