Loss of emails

[Phillip8]

I updated my email setting as per your email you sent out concerning this subject. But now I am unable to access my emails on any of my devices. I can only access from web Mail.

Have you any idea what could be wrong and possible solution to fix this 

[Phillip8]

Thanks for your reply 

I am a Apple user and normally have access to my emails from 

2 x iPhones 

2 x iPads 

1 x MacBook Pro 

1 x iMac 27” 5k model

all my devices are running the latest software updates as of this week 

All my devices were working perfectly fine yesterday but today I changed the security setting as per Talktalk’s instructions and all were working fine at first but stopped working later on in the evening. The first message I got was telling me that Mail did not have a password, but this was present.

Is this problem something that talktalk has to sort out there end, perhaps a reset or such like

regards

Phillip

[Gondola]

Yes, your mailbox will be limited to webmail only as a last resort action by TalkTalk because of continued use of insecure settings.

Good to know that webmail works as you'll need that to keep in touch over the weekend.

So, please list all the ways you access your mailbox including mail collection services, devices / each model, operating system version, email system and version.  Every single one must use secure settings. Some may be incapable of secure mail so we need to be able to advise you which ones to cease using.

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