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email support

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MY SENT E-MAILS GO DIRECTLY TO RECPIANTS JUNK FOLDER.

Message 3 of 3

I HAVE TESTED THIS BY SENDING TO ANOTHER ACCOUNT I HAVE AND THE SAME THING HAPPENED. THIS STARTED ABOUT FOUR OR FIVE WEEKS AGO

 

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2 REPLIES 2

Message 1 of 3

@DAVIDSMITH1506 I understand how frustrating it is when your emails end up in junk folders. Ask Recipients to Whitelist: Encourage your recipients to add your email address to their contacts or whitelist it to ensure future emails land in their inbox.

And also;

Ask recipients to mark your email as ‘Not Spam’: This improves reputation over time.

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Mandisa-TT
Support Team
Staff
Private Message
Message 2 of 3

Hi @DAVIDSMITH1506 I'm sorry to hear this, 

Ask recipients to whitelist your address
This is a temporary workaround while the root cause is fixed.

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