Moving Emails

[davehuddart]

Today I noticed I couldn,t move emails to their designated folder - I am on the new "enhanced" email software!

Dave

[Gondola]

Hi davehuddart 

You've not responded. Are you now using an Ad Blocker as a workaround for the Drag and Drop fail? I appreciate your time to let me know. Thank you.

The Drag and Drop fail is still present today 15 September. So neither TalkTalk nor Trade House Media have done anything to fix the code fail. The last time this happened there was a conflict in code usage. Trade House Media gave an undertaking to check, prior to implementation, any code changes with Open Xchange, the mail platform operator. 

The above screenshot shows Ghostery blocking 6 instances of tradehouse.media and when blocked the Drag and Drop functions normally. When tradehouse.media is Allowed then the Drag and Drop fails.

[Gondola]

Hi davehuddart 

How are you getting on? - have you added an Ad-Blocker like Ghostery to the browser to prove that Drag and Drop does work when advertising is blocked?

I've carried out further testing today on the Drag and Drop fail. I can now consistently replicate the Drag and Drop fail and associate that with the selective blocking / unblocking of Trade House Media - tradecore.tradehouse.media - such that when blocked the Drag and Drop functions and when unblocked the Drag and Drop fails. This is not the first time that Trade House Media have disrupted the normal functioning of TalkTalk Mail.

[Gondola]

Hi davehuddart 

OK, I've just been doing some more testing.  I can now replicate the failure of Drag and Drop.

Windows 11 and Chrome Version 116.0.5845.188 (Official Build) (64-bit) with the Ghostery Ad Blocker extension.

With the Ad Blocker active Drag and Drop works as normal.

With the Ad Blocker paused and the page reloaded the Drag and Drop fails.

With the Ad Blocker resumed and the page reloaded  the Drag and Drop works as normal.

I suggest you try an Ad Blocker and confirm the results.

[Gondola]

Hi davehuddart 

Do you mean you cannot find the Move icon on the toolbar or you cannot drag and drop mail messages from one folder to another?

You should be able to select the message and from the toolbar above the message view select the move icon. If the pane for the message detail view is too small then the icon may be obscured off the right side of the display so just drag the message detail view wider and that should then show the full set of icons and the triple dots menu for more actions including the ability to copy a mail message to a new folder.

The failure of Drag and Drop has been noted by a few TalkTalk Mail customers although Drag and Drop is working for me on the two mailboxes that have been migrated to the new platform. Just let us know, put your email address into Private Notes in your Community profile and it'll be added to the list of mailboxes that require this particular issue correcting.