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email support

Ask us about your TalkTalk email account and Webmail.

My emails are going into recipients' spam folders

chrishandley
First Timer
Private Message TalkTalk
Message 12 of 12

Like many others, my emails (and my wife's) are sometimes going into recipients' spam folders.  You say you are trying to fix this.  Do we have to register with you that we have a problem?

C___s
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11 REPLIES 11

Message 1 of 12

@chrishandley your issue was escalated yesterday by Amahle-TT.

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Message 2 of 12

Not yet

C___s
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Mandisa-TT
Support Team
Staff
Private Message
Message 3 of 12

Thank you @fr8ys 

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Message 4 of 12

@sigamo please don't post on other people's threads as it is one thread per customer.

 

I have requested you start your own thread on another person's topic 

 

Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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sigamo
First Timer
Private Message TalkTalk
Message 5 of 12

Have you had any luck with this issue yet, i have the same problem

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amahle-TT
Support Team
Staff
Private Message
Message 6 of 12

We will escalate this and look into it for you, thanks.

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Message 7 of 12

Yes, but I normally use Outlook

C___s
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Message 8 of 12

Thank you for confirming are you using webmail to access your emails?

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Message 9 of 12

Yes, I have cleared my browser's cache

C___s
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amahle-TT
Support Team
Staff
Private Message
Message 10 of 12

Hi there @chrishandley, please confirm if you have tried to clear your browsers cache.

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Divsec
Community Star
Private Message TalkTalk
Message 11 of 12

Hi @chrishandley sorry to hear your issue. I'm sure that simply posting here will get you on any list that exists. 

I don't work here and all my opinions are my own.
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